Introduction
FairOdds Network (“We”) is dedicated to safeguarding and respecting your privacy, including any personal information you choose to provide (“Personal Information”). This policy, together with our Terms and Conditions and Cookie Policy, outlines how FairOdds Network collects, uses, and protects your personal information. It also explains your rights and choices regarding your personal information, and how you can access and update this information. If you have any questions or concerns about our privacy practices, please contact our Data Protection Officer at info@fairoddsnetwork.com.
Personal information includes identifiable details such as name, surname, residential address, and passport copies. When FairOdds Network collects and determines the processing of your personal information, we act as the data controller. We adhere to the General Data Protection Regulation (GDPR) and other relevant European and national regulations.
Categories of Information and Purpose of Processing
To comply with legal obligations, such as gaming and anti-money laundering regulations, we collect the following personal information from you:
- Contact information: Name, surname, date of birth, residential address, email address, phone number.
- Official documents: Passport or identity document with a photograph.
- Responsible gaming limits.
- Correspondence information: Records of your communications with our Customer Support Team via email and live chat.
We may also process anonymized behavioral information to prevent gambling-related issues and provide it to third-party research organizations.
Additionally, we collect the following information to provide you with our services:
- Username, IP address, browser type, demographic and geo-location data from your device, referring/exit pages, and operating system.
- Device ID, installed software, browser cookies, and in-game information.
- Financial and billing information: Credit card number, cardholder’s name, expiry date, billing address, bank name, and bank account number.
- Information related to your subscription to our mailing list: Name, surname, and email address.
We also collect, process, and retain your personal information based on our legitimate interests to:
- Provide you with marketing updates, newsletters, and bonus information.
- Perform maintenance on our service and troubleshoot.
- Prevent and investigate fraud and misuse.
For more information on how we process your personal information under legitimate interests, please contact our DPO at info@fairoddsnetwork.com.
Information Sharing
We share your personal information with service providers who assist us in delivering requested services and conducting our business activities, such as card and payment processing, customer service, marketing, and data storage. Our contractual agreements with these companies ensure that your personal information is processed only as necessary to provide these services.
We may also disclose your personal information:
- As required by law or legal process.
- To comply with our legal and regulatory obligations to licensing and regulatory authorities.
- To protect our rights, your safety, investigate fraud, or respond to government requests.
- In the event of a merger, acquisition, or sale of assets, where you will be notified of any changes in ownership or use of your personal information.
- When collaborating with third-party organizations to detect match-fixing.
- With your consent to any other third party.
Some disclosures may involve transferring personal information to countries outside the EU/EEA. We ensure that such transfers comply with GDPR standards.
Transfers of Personal Data Outside the EU
Due to our operations in multiple jurisdictions, your personal information may be transferred to and stored in countries outside your own for payment processing and support services. We take reasonable steps to ensure your data is secure and processed in accordance with this Privacy Policy. By providing your personal information, you consent to such transfers.
Cookies
We use cookies to enhance site functionality and improve your user experience. Cookies help us track preferences, activities, and the origin of website traffic. They also collect statistical data on usage and volume that does not include personal information.
You can manage cookie settings in your browser to refuse them, although this may limit access to certain parts of our site. Unless your browser settings block cookies, our system will issue them when you log in.
Third-Party Cookies
Our service includes active JavaScript content from third-party providers such as FeatureSpace Limited and Google Analytics. These providers may access your personal information when you use our service. Disabling JavaScript may impair functionality, but you can avoid this by adjusting browser settings. We disclaim liability for third-party content on our service.
Links to Other Websites
Our service contains links to other websites with different privacy practices. If you provide personal information to these sites, their privacy policies govern its use. We encourage reviewing each website’s privacy policy before sharing information and assume no responsibility for third-party practices.
Surveys or Contests
We occasionally offer contests or surveys on our site, requesting personally identifiable information. Participation is voluntary, and you may choose whether to disclose this information. We retain information as long as your account is active, following closure per our data retention policy and legal requirements.
Security of Your Personal Information
We implement industry-standard security measures to protect personal information transmitted to us, both online and offline. While no method is entirely secure, we encrypt all transmitted information using SSL technology and comply with PCI Data Security Standards.
Your Rights
You have several rights regarding your personal information:
- Access: Request details of data we hold about you.
- Update: Correct incomplete personal information.
- Withdraw Consent: For processing based on your consent.
- Object: Opt out of direct marketing or profiling for marketing.
- Data Portability: Receive personal information in a structured format.
- Erasure: Request deletion, though legal obligations may prevent full removal.
Notification of Privacy Policy Changes
We may update this policy to reflect changes in information practices. Significant changes affecting your rights will be communicated via email or service notice before they take effect. Periodically review this policy for updates. For questions about our Privacy Policy or to contact us about your personal information, email our Data Protection Officer at info@fairoddsnetwork.com.